Complaints & Feedback

Tell us what we're doing well, and where we can do better

Your feedback makes West End better. Whether it's a compliment, a suggestion or a complaint, we want to hear it, and we take every one seriously. Making a complaint will never affect the supports you receive.

Make a complaint or give feedback

Talk to us first, we'll listen

You can raise anything with us directly, in person, by phone or by email. You can also ask a family member, friend, advocate or support coordinator to do it for you, and you can remain anonymous if you prefer.

(03) 5336 4876admin@westendss.com.au

Prefer a form? Download our Complaints & Feedback Form, fill it in, and email it back to us or hand it in at our Delacombe office.

Download the formContact us
What happens next

How we handle every complaint

  • We acknowledge your complaint promptly and treat it confidentially
  • We listen, investigate and keep you informed along the way
  • We work with you on the outcome you're seeking
  • We let you know what we've done, and what we've changed
  • Complaints help us improve, they never affect your supports
Not satisfied, or prefer to go elsewhere?

You can always contact the NDIS Commission

You do not have to complain to us first. The NDIS Quality and Safeguards Commission is the independent national regulator of NDIS providers and can take complaints about any NDIS service, by phone on 1800 035 544 (free call from landlines) or online at any time.

NDIS Commission, make a complaint